Shipping policy
For Purchases Within the UAE:
We offer free shipping and delivery on all orders within the UAE, regardless of order value.
Delivery lead times are approximately 2-5 business days depending on stock availability.
For large items like mattresses and furniture, delivery appointments are required and to be scheduled in advance.
For International Orders:
Shipping fees for international orders will be calculated during checkout based on the total weight, dimensions, and delivery destination.
International shipping costs and delivery timelines will vary depending on the location.
Please note that additional customs duties, taxes, or fees may be applicable for international shipments, which are the responsibility of the customer.
*We reserve the right to modify or reschedule the delivery date and time as necessary for UAE and International Orders.
Express Delivery Policy – Next Day Delivery
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Order Cut-off Time
- Orders must be placed by 4:00 PM to qualify for next-day delivery.
- Orders received after 4:00 PM will be delivered on the second day.
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Delivery Availability
- The express delivery service is available 6 days a week, except on
Sundays.
- The express delivery service is available 6 days a week, except on
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Delivery Fees
- Dubai, Sharjah, Ajman, Ras Al Khaimah: AED 299
- Abu Dhabi & Al Ain: AED 599 (within city limits)
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Failure to Deliver on Agreed Time
- In the event of a failure to deliver at the agreed time, the order will be
scheduled for regular delivery, and the express delivery fees will be
fully refunded.
- In the event of a failure to deliver at the agreed time, the order will be
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Partial or Missing Item Delivery
- If an order is partially delivered or an item is missing, 50% of the
express delivery fee will be refunded.
- If an order is partially delivered or an item is missing, 50% of the
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Customer Rescheduling or Rejection of Delivery
- If the customer rejects the delivery or requests to reschedule, the
express delivery fees will not be refunded.
- If the customer rejects the delivery or requests to reschedule, the
Same-day delivery
Order cut-off time
Customers can order from 10 am to 10 pm (no cutoff time).
Delivery availability
The same-day delivery is available 24/7.
Delivery location
The same-day delivery service is currently available in Dubai only.
Delivery fees
AED 50 charges for orders less than AED 300.
Free delivery on orders worth AED 300 and above.
Failure to deliver on the agreed delivery time
In the event of a failure to deliver within the agreed-upon timeframe, the order will be rescheduled for standard delivery, and the same-day delivery fees will be fully refunded.