Bodyfriend Warranty Coverage

Covered

- All parts, labor, and framework of the chair

- Defects in materials and workmanship at the time of delivery to Purchaser

All goods sold hereunder, except accompanying accessories, documentation, or enhancements, are warranted to be free from defects in material and workmanship at the time of delivery. The warranty coverage period and detailed terms may vary depending on the place of purchase. For region-specific warranty terms, please contact your local distributor or the authorized retailer where you purchased the product.

Defective material may be returned to BODYFRIEND after inspection by an authorized BODYFRIEND agent and upon receipt of shipping instructions. Goods returned in accordance with the foregoing procedure will be replaced or repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.

Limitations

This express warranty applies to massage chairs ONLY, and not to accompanying accessories, documentation, or enhancements;

This warranty is non-transferable;

BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material and workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express or implied warranty with respect to the goods;

This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;

This warranty does not extend to any of BODYFRIEND’s products which have been subject to misuse, accident, improper installation or storage, neglect, unreasonable maintenance, or application. Nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents;

This warranty is void in the event that repairs are made by anyone other than BODYFRIEND or its authorized service providers without prior written authorization from BODYFRIEND.

Exclusions

This express warranty does not cover damage resulting from:

Improper installation or use, neglect, dropped product, unreasonable maintenance, failure to follow instructions, unauthorized repairs, alterations, or modifications of original condition;

Improper use of electrical/power supply; loss of power; electrical disturbances, power surges;

Natural disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions);

Personal misuse, excessive force, transportation damage, theft, abuse, misuse, or vandalism.

BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, products used commercially or for commercial purposes, or time lost by owner during repair or replacement. Natural occurrences such as softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather, and normal wear items intended to be periodically replaced (including but not limited to batteries, light bulbs, and seat covers) are not covered.

Labor

Labor services for the repair or replacement of defective parts are provided under warranty. However, the specific duration of free labor service may vary depending on the place of purchase. Please consult your local distributor or retailer for detailed information.

Purchaser is responsible for all shipping, duties, and brokerage fees related to service. If no problem is found upon diagnosis, Purchaser may be charged the standard rate for unnecessary service calls.