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Common queries answered

Frequently asked Questions

Back problems may result because of different reasons. It is safest to follow your doctor’s advice. Our advice is choosing a MEDIUM-FIRM mattress.

For information, please visit; https://themattressstore.com/refund-and-exchange-policy/  or contact us via email: contact@themattressstore.com or via phone: 800 IMATT (46288).

Englander is a US-Brand. However, our Englander mattresses are locally made in the UAE. We have a state-of-the-art factory which complies to both UAE & USA mattress standards. (We are the only distributor of Kluft, a high-end, luxurious mattress brand from New York, USA. We also have European brands like Auping from Holland & Technogel from Italy. These 3 brands are all imported.)

We are using Canadian White Wood. This is a dust mite-treated and sturdy type of wood that is best suitable for bed and furniture.

Allergies may be caused by a lot of factors. Here in The Mattress Store, we have natural, organic, botanical mattress models like Nature’s Finest & Pulse Latex which are anti-allergens, anti-dust mite, anti-mold and mildew. These mattress models are hypo-allergenic & “eco-friendly” certified. However, all our mattresses pass through strict quality hygiene testing before coming out of the factory. This ensures that the mattress you will receive is clean & healthy.

We have Hotel Collection Tight Top & Hotel Collection Euro-Top. Both of which are made of Latex with Pocket Spring.

As kids grow and their bodies continue to develop, we don’t want them to feel uncomfortable on a very hard or a very soft mattress. I can advise you Kids Visco (made of Memory Foam plus HD Foam, non-spring) or Kids Latex (made of Latex plus HD Foam, non-spring), which are designed for kids.

*Children is between 3-12 years old

Latex is derived from the rubber tree, so it is botanical, natural and organic. Whereas memory foam is made of polyurethane material, it means synthetic visco-elastic foam.
When it comes to mattress, latex has faster recovery time and is bouncier. When you press on the latex, the material goes back quickly to its original form & this also means it is very supportive.
Memory foam on the other hand, conforms to an individual’s body shape, it has a slower recovery time because it is sensitive to body weight & temperature. This is actually beneficial for those who have joint pains. The soft material of memory foam absorbs the areas of the body that need pressure relief.

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