Frequently asked Questions
Back problems may result because of different reasons. It is safest to follow your doctor’s advice. Our advice is choosing a MEDIUM-FIRM mattress.
Englander is a US-Brand. However, our Englander mattresses are locally made in the UAE. We have a state-of-the-art factory which complies to both UAE & USA mattress standards. (We are the only distributor of Kluft, a high-end, luxurious mattress brand from New York, USA. We also have European brands like Auping from Holland & Technogel from Italy. These 3 brands are all imported.)
We are using Canadian White Wood. This is a dust mite-treated and sturdy type of wood that is best suitable for bed and furniture.
Allergies may be caused by a lot of factors. Here in The Mattress Store, we have natural, organic, botanical mattress models like Nature’s Finest & Pulse Latex which are anti-allergens, anti-dust mite, anti-mold and mildew. These mattress models are hypo-allergenic & “eco-friendly” certified. However, all our mattresses pass through strict quality hygiene testing before coming out of the factory. This ensures that the mattress you will receive is clean & healthy.
We have Hotel Collection Tight Top & Hotel Collection Euro-Top. Both of which are made of Latex with Pocket Spring.
As kids grow and their bodies continue to develop, we don’t want them to feel uncomfortable on a very hard or a very soft mattress. I can advise you Kids Visco (made of Memory Foam plus HD Foam, non-spring) or Kids Latex (made of Latex plus HD Foam, non-spring), which are designed for kids.
*Children between the age of 3-12 years old
Latex is derived from the rubber tree, so it is botanical, natural and organic. Whereas memory foam is made of polyurethane material, it means synthetic visco-elastic foam.
When it comes to mattress, latex has faster recovery time and is bouncier. When you press on the latex, the material goes back quickly to its original form & this also means it is very supportive.
Memory foam on the other hand, conforms to an individual’s body shape, it has a slower recovery time because it is sensitive to body weight & temperature. This is actually beneficial for those who have joint pains. The soft material of memory foam absorbs the areas of the body that need pressure relief.
Gel has been used for mattresses for a number of benefits. Gel gives cooling, AKA thermo-regulation, heat can be drawn away from the body & helps keep the body to stay cool. Gel will also help the mattress provide more plush feeling. It helps in balancing body support, especially if you are a side sleeper because it lessens the pressure on the shoulders, hips, knees and ankles.
For back sleepers, it is important to note the proper spine alignment. A mattress must provide support to the hips and shoulders without too much stress and pressure on them. A good example of this is our Nature’s Finest Latex, which has zoning comfort. (Medium Firm mattress from Auping, Technogel & Kluft). For heavier people, the Expression Firm may suit them better. (Firm mattress from Auping, Technogel & Kluft)
– For side sleepers, it is better to have a cushioned or softer mattress. This way, the shoulders, hips, knees and ankles are properly aligned. Posture Support Plus is a great mattress for side sleepers. (Soft Mattress from Auping, Technogel & Kluft). However, for heavier individuals, who sleep on their sides, they may require a harder mattress to support their weight. Our Bodiform Gel series are our best options. (Medium Firm mattress from Auping, Technogel & Kluft)
As time passes, body impression is formed on the mattress due to the foams and fibers conforming to your body shape. This is a normal, natural phenomenon, it is not considered sagging. Whereas sagging is when there’s a depression of more than 3CM on the mattress’s surface.
Mattress fabric AKA “MATTRESS TICK”. The Mattress Store uses different fabrics for their mattresses. Recently, we have incorporated organic bamboo and cotton. Damask is very common for all mattress manufacturers. It is soft to touch & breathable. We also use Jacquard fabric which varies from cotton, polyester, silk etc. We are also known to use knitted or quilted mattress ticking. All mattress ticks used by The Mattress Store are fire-retardant.
Our pocket spring mattress has 250 springs per square meter. For our mattress with micro-pocket springs, it has 500 springs per square meter. To compute for 180×200 in normal pocket springs: 1.8x2x250 = 900 pocket springs. In micro-pocket springs: 1.8x2x500 = 1800 micro-pocket springs.
There is no such thing as a medical mattress. What people mean when they say medical mattress is the hard-orthopedic mattress.
LOL. La Z Boy is a popular US brand name for recliners, sofa, chairs and recently, lift chairs. The name La Z Boy actually came out as the winner to name the then invented “wood-slat porch chair with a reclining mechanism”.
The chairs designed by La Z Boy come in a variety of postural support. It is best to visit our showroom and personally try our displays.
La Z Boy boasts itself with coming out of different patented designs every two years. With the power house team of experts & scientists, it always innovates and makes the most ergonomic La Z Boy creations.
According to mattress experts and scientists, we should replace the mattress every 5-7 years. Over time, our mattress loses its shape & shows signs of wear & tear. It accumulates dead skin cells & allergens or dust mites. As our mattress ages, we also as the occupant, may go through some physical changes which will be another factor to replace our mattress.
Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a space saver recliner. Swivel bases can only be installed on a Reclina Rocker. A swivel base is considered an option on the Reclina Rocker, so there would be an additional cost.
Space saver recliners let you kick back, even when placed close to a wall, making them perfect for small spaces. While Rocker recliners are perfect for those looking to rock and recline, and with total body and lumbar support at all times.
iClean fabrics are completely immersed in a stain resistant solution ensuring every single fiber has been treated. This process leaves a concentrated barrier of protection while still keeping the touch soft and luxurious. iClean is a high-performance fabric that incorporates safe, sophisticated chemistry to protect and surround each fiber, repelling spills before they turn into stains. Everyday spills are now protected with iClean, including coffee, wine, salsa, dirt, chocolate and more.
The Mattress Store accepts a number of ways for you to pay online, including:
If you wish to make the payment in cash on delivery, please just let us know and we will be happy to accommodate.
For information, please visit; https://themattressstore.com/refund-and-exchange-policy/ or contact us via email: email@example.com or via phone: 800 IMATT (46288).