Common purchase queries answered
Orders and Shipping
Your order is expected to arrive within 3-5 business days with our carrier
You can create an account from the checkout page or by clicking on My account
To change or add new shipping address please go to My account – Addresses
As well as being notified by email, you can check the progress and status of your order by logging into your account and clicking on “My account” > Orders. Every product ordered will be listed, by clicking on each you will get the status of that product.
No, Credit cards are not stored electronically in database
UAE imposes VAT on tax-registered businesses at a rate of 5 per cent on a taxable supply of goods or services at each step of the supply chain.
We currently ship only in UAE.
For information, please visit; Return Policy or contact us via email: email@example.com or via phone: 800 IMATT (46288).
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Englander is a US-Brand. However, our Englander mattresses are locally made in the UAE. We have a state-of-the-art factory which complies to both UAE & USA mattress standards. (We are the only distributor of Kluft, a high-end, luxurious mattress brand from New York, USA. We also have European brands like Auping from Holland & Technogel from Italy. These 3 brands are all imported.)
Latex is derived from the rubber tree, so it is botanical, natural and organic. Whereas memory foam is made of polyurethane material, it means synthetic visco-elastic foam. When it comes to mattress, latex has faster recovery time and is bouncier. When you press on the latex, the material goes back quickly to its original form & this also means it is very supportive.
Memory foam on the other hand, conforms to an individual’s body shape, it has a slower recovery time because it is sensitive to body weight & temperature. This is actually beneficial for those who have joint pains. The soft material of memory foam absorbs the areas of the body that need pressure relief.
The Mattress Store accepts a number of ways for you to pay online, including:
If you wish to make the payment in cash on delivery, please just let us know and we will be happy to accommodate.
According to mattress experts and scientists, we should replace the mattress every 5-7 years. Over time, our mattress loses its shape & shows signs of wear & tear. It accumulates dead skin cells & allergens or dust mites. As our mattress ages, we also as the occupant, may go through some physical changes which will be another factor to replace our mattress.
In the unlikely event that one of your items is damaged, please contact us as soon as possible via email: firstname.lastname@example.org or via phone: 800 IMATT (46288).