Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Your order is expected to arrive within 3-5 business days with our carrier

You can create an account from the checkout page or by clicking on My account

To change or add new shipping address please go to My account – Addresses

As well as being notified by email, you can check the progress and status of your order by logging into your account and clicking on “My account” > Orders. Every product ordered will be listed, by clicking on each you will get the status of that product.

No, Credit cards are not stored electronically in database

UAE imposes VAT on tax-registered businesses at a rate of 5 per cent on a taxable supply of goods or services at each step of the supply chain.

We currently ship only in UAE. 

For information, please visit; Return Policy  or contact us via email: or via phone: 800 IMATT (46288).

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Popular Questions

Back problems may result because of different reasons. It is safest to follow your doctor’s advice. Our advice is choosing a MEDIUM-FIRM mattress.

Englander is a US-Brand. However, our Englander mattresses are locally made in the UAE. We have a state-of-the-art factory which complies to both UAE & USA mattress standards. (We are the only distributor of Kluft, a high-end, luxurious mattress brand from New York, USA. We also have European brands like Auping from Holland & Technogel from Italy. These 3 brands are all imported.)

We have Hotel Collection Tight Top & Hotel Collection Euro-Top. Both of which are made of Latex with Pocket Spring.

Latex is derived from the rubber tree, so it is botanical, natural and organic. Whereas memory foam is made of polyurethane material, it means synthetic visco-elastic foam. When it comes to mattress, latex has faster recovery time and is bouncier. When you press on the latex, the material goes back quickly to its original form & this also means it is very supportive.

Memory foam on the other hand, conforms to an individual’s body shape, it has a slower recovery time because it is sensitive to body weight & temperature. This is actually beneficial for those who have joint pains. The soft material of memory foam absorbs the areas of the body that need pressure relief.

The Mattress Store accepts a number of ways for you to pay online, including:

Visa Electron

If you wish to make the payment in cash on delivery, please just let us know and we will be happy to accommodate.

According to mattress experts and scientists, we should replace the mattress every 5-7 years. Over time, our mattress loses its shape & shows signs of wear & tear. It accumulates dead skin cells & allergens or dust mites. As our mattress ages, we also as the occupant, may go through some physical changes which will be another factor to replace our mattress.

For back sleepers, it is important to note the proper spine alignment. A mattress must provide support to the hips and shoulders without too much stress and pressure on them. A good example of this is our Nature’s Finest Latex, which has zoning comfort. (Medium Firm mattress from Auping, Technogel & Kluft). For heavier people, the Expression Firm may suit them better. (Firm mattress from Auping, Technogel & Kluft) – For side sleepers, it is better to have a cushioned or softer mattress. This way, the shoulders, hips, knees and ankles are properly aligned. Posture Support Plus is a great mattress for side sleepers. (Soft Mattress from Auping, Technogel & Kluft). However, for heavier individuals, who sleep on their sides, they may require a harder mattress to support their weight. Our Bodiform Gel series are our best options. (Medium Firm mattress from Auping, Technogel & Kluft)

In the unlikely event that one of your items is damaged, please contact us as soon as possible via email: or via phone: 800 IMATT (46288).